Alpha Omega Publications, Inc.
  • 01-Jan-2019 to 31-Mar-2019 (PST)
  • IT
  • Rock Rapids, IA, USA
  • Hourly
  • Full Time

We offer a full benefit package including medical, dental, vision and life insurance, as well as short term and long term disability and a 401(K) with employer matching contributions.


Position Description:

Glynlyon Inc. as a progressive, rapidly-growing provider of award-winning K-12 curriculum seeks a skilled Technical Support Representative. This position is responsible for providing quality remote support for our internet based school software. The ideal candidate will have technical support experience in a customer support call center environment and demonstrate an enthusiastic, team-oriented work ethic. The candidate must be a resourceful problem solver with strong communication skills. Qualified applicants should be detail oriented and display a friendly, patient, can-do attitude.

Duties and Responsibilities:

  • Take inbound calls from customers 
  • Demonstrate excellent customer service skills and a commitment to the customer service experience 
  • Be familiar with standard concepts and practices in a technical support call center environment 
  • Demonstrate outstanding interpersonal skills, work effectively on a team, and maintain composure in stressful situations 
  • Proficiency with network and PC based performance troubleshooting is a plus but not required. 
  • Practice excellent verbal and written communication skills 
  • Conduct effective research internally to help resolve software questions 
  • Other duties as assigned

Minimum Qualifications:

  • High School Diploma or equivalent required 
  • Basic understanding of computer use and how the internet functions. 
  • Customer service experience.

Additional Preferred Skills/Qualifications:

  • Call center experience desired

 

This position is based out of our Rock Rapids, Iowa center.

 

Equal Opportunity Employer

Alpha Omega Publications, Inc.
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