Alpha Omega Publications, Inc.
  • 28-Jul-2016 to 01-Feb-2017 (PST)
  • Customer Service
  • Rock Rapids, IA, USA
  • Hourly
  • Full Time

We offer a full benefit package including Health, Dental, Vision, Life, STD, LTD insurance as well as a 401(K) with employer matching contributions.


Alpha Omega Publications (AOP) is a dynamic, growing, Educational Curriculum Company seeking motivated and organized Customer Service Representatives to handle all the responsibilities associated with customer service for the Homeschool department.

Duties and Responsibilities

  • Respond positively to customer calls, emails, and other direct contacts in a timely manner
  • Able to communicate clearly, both written and in speech
  • Works accurately and has an eye for detail
  • Resolves all concerns in the best interest of both the customer and the company
  • Determine customer's needs and expectations in order to recommend specific products and solutions
  • Able to use multiple CRM's at once to assist the customer
  • Work well in a team environment and able to manage his/her own time effectively
  • Other duties as assigned

Minimum Requirements

  • Exceptional verbal and written communication skills
  • Able to prioritize job responsibilities and manage time effectively
  • Demonstrates ability to resolve difficult customer issues while maintaining professionalism with appropriate tone and manner
  • Must be detail oriented and possess the ability to follow up on all tasks
  • Able to multitask
  • Self motivated
  • Able to work successfully in a team oriented environment
  • Fluency in Microsoft Office software especially Outlook, Excel and Word. Experience with CRM systems a strong plus
  • High School Diploma or Equivalent

We offer a full benefit package including Health, Dental, Vision, Life, STD, LTD insurance as well as a 401(K) with employer matching contributions.

Equal Opportunity Employer

  

Alpha Omega Publications, Inc.
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